Frequently Asked Questions

Have a question? We’re here to help!

We’ve included answers below to things people often ask us. Can’t find what you’re looking for? Please contact customer service at 1-888-635-8115. Or find your local sales rep here.

Please contact your local Idahoan sales rep or distributor rep for details on pricing in your area. To find the Idahoan sales rep in your region, please click here.

To see a list of all of our distributors and online vendors, please click here. Or, contact your local sales rep for details on how to buy in your area. To find the sales rep in your region, please click here.

All of our foodservice products are gluten-free. Most of our products are Kosher/Dairy Kosher regulated by the Orthodox Union (exceptions: Idahoan Au Gratin and Scalloped Potatoes and Tater Tumblers® Original Mix with Spices).

Most of our items have a 12-month shelf life. Vitamin C containing products are 9 months (#00382, #25313), plain slices are 18 months, and Honest Earth Mashed Potatoes (#713) are 14 months.

In the dry state, our products will keep for approximately 30 days after opening when held according to specifications and with proper handling.

If handled properly (properly prepared, cooled, and stored with no cross contamination), our products will keep in the refrigerator for approximately 72 hours.

To find prep instructions, please visit the Products section of our website and click on the product you would like to learn more about.

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If you have an issue with packaging or product being damaged, please contact your distributor where you purchased this product directly. If you have an issue with the quality of the product that you purchased, please contact our customer service line at 1-888-635-8115.

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